Billing Information

General Billing

What information will be required, and how will billing be handled?

What insurances does PeaceHealth Laboratories bill?

What if I don't have Insurance?

Why have I received a bill from PeaceHealth Laboratories?

How often will PeaceHealth Laboratories bill me?

What methods of payment does PeaceHealth Laboratories accept?

How can I find out if my insurance company has paid my claim?

Why didn’t my insurance pay for my testing?

Why do I need to provide billing information every time I have work done at PeaceHealth Laboratories?

I have received a notification from a collection agency; what should I do?

I received a bill for PtProtect pain managment testing.  My bill says I may qualify for a discount on my balance if I pay within 30 days.  Why do I qualify for a discount and how can I learn more about it?​

Question about Medicare billing?  Answers to your questions can be found here​.


General Billing

What information will be required, and how will billing be handled? Top

PeaceHealth Laboratories works in partnership with your health care provider to deliver quality laboratory testing results. As a separate organization, we must also collect certain information from you that you have already given to your health care provider.

When you arrive at a PeaceHealth Laboratories Patient Service Center, you will be asked for the following information:

  1. The laboratory test order (also called a requisition) that your provider gave you.  This document tells the phlebotomist what to collect for the specific test(s) ordered.
  2. Your name, gender and date of birth. You may also be asked for your Social Security Number for trending of certain tests such as tumor markers.
  3. The name of your health care provider who ordered the test.
  4. Your insurance card and billing information.

As a service to patients, PeaceHealth Laboratories bills most primary and secondary insurance companies or health plans. If you do not have insurance coverage, we will bill you directly. Uninsured patients are welcome to call and ask about our EasyAccess Savings Program.

 

What insurances does PeaceHealth Laboratories bill? Top

 

We will bill most primary and secondary insurance companies. If you think that we may not have your current insurance information on file, please contact the PeaceHealth Laboratories Patient Accounts team at 541-341-8021 or 800-826-3616, ext. 8021.
Oregon Insurance List
Washington Insurance List

What if I don't have Insurance? Top

Our EasyAccess Savings Program was created for uninsured patients. Learn more here.

Why have I received a bill from PeaceHealth Laboratories? Top

PeaceHealth Laboratories has received information from either your ordering health care provider or your insurance company indicating patient responsibility for testing services. For further information on the specific nature of the bill, please contact our Patient Accounts team at 541-341-8021 or 800-826-3616, ext. 8021.

How often will PeaceHealth Laboratories bill me? Top

We will send you a bill for each visit approximately once per month. Payment is expected when you receive the bill for services.

What methods of payment does PeaceHealth Laboratories accept? Top

You may mail any payment to:

  PeaceHealth Laboratories
  PO Box 77003
  Springfield OR 97475


Please attach the stub of the PeaceHealth Laboratories bill when mailing in payment and include your account/invoice number on the check.

How can I find out if my insurance company has paid my claim? Top

When you provide PeaceHealth Laboratories with you correct insurance information at the time of your service, you should not receive a bill from us until your insurance has responded. Please read your bill carefully. A line-item adjustment will be printed on your bill if we have received payment from the insurance company. You may also contact your insurance company directly or contact Patient Accounts at the telephone number printed on your bill for more information.

Why didn’t my insurance pay for my testing? Top

You should have received an Explanation of Benefits from your insurance carrier that explains in detail the services either paid for or denied. If you need further assistance to determine why your insurance company did not pay for your bill, please contact your insurance carrier directly.

Why do I need to provide billing information every time I have testing PeaceHealth Laboratories? Top

Each testing order sent to PeaceHealth Laboratories is given a new invoice number and treated as a new bill. Therefore, we require complete billing information each time testing is requested to make sure the correct party is billed for the services we provide.

I have received a notification from a collection agency; what should I do? Top

PeaceHealth Laboratories makes every effort to allow you or your insurance company to submit payment for your laboratory services. If you have received a bill from an outside collection service, payment must be made directly to that agency. Please contact the collection service directly using the information provided on the statement.​

I received a bill for PtProtect pain management testing.  My bill says I may qualify for a discount on my balance if I pay within 30 days.  Why do I qualify for a discount? Top​

Any patient who contacts Patient Financial Services within 30 days of invoice date qualifies for a significant discount on their PtProtect balance bill (after insurance is applied).  This unique prompt pay discount only applies to the PtProtect pain management suite of tests. All patients who receive PtProtect pain management testing qualify for this prompt pay discount regardless of insurance status. Learn more about our PtProtectPrompt Pay Program​.​​​

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Our representatives are available to assist you with questions about your bill or to make payment arrangements.

Contact Information

9 a.m. – 4:30 p.m., Weekdays
800-826-3616, option 3
Email