Drug Testing Client Services

PeaceHealth Laboratories' Drug Testing Client Service staff is available to assist with most issues related to workplace and clinical drug testing programs. Key services include:

• Setting up accounts for new clients
• Discussing reporting methods
• Providing referrals to Third-Party Administrators (TPAs)
• Working with TPAs to set up their clients in PeaceHealth Laboratories' Laboratory Information System (LIS)
• Handling orders for Chain of Custody (COC) forms and supplies
• Updating client names, addresses and contact information (note that such information must be provided in writing, and can be faxed)

Setting up an account

It’s easy to set up an account with PeaceHealth Laboratories Drug Testing Services. Contact our helpful Client Services’ staff with the following information:

• Company name
• Contact name and title
• Address
• Phone
• Fax
• Type of testing to be performed (new hire, random, etc.)
• Expected volume (how many new hires each year, for example)
• Names and contact information of those authorized to receive reports
• Billing information
• List of drugs to test
• Results receipt method [fax, mail, phone]