To ensure the most accurate results, certain tests require that you “fast” before arriving at the patient service center. In most cases, unless otherwise directed, avoid eating or drinking anything except water for 12 hours before the sample is taken. That includes gum, hard candy and all other beverages.
Although some patients do experience a slight discomfort when their blood is drawn, rest assured that our skilled, experienced phlebotomists will do their best to help you remain as relaxed and comfortable as possible.
We recognize that your time is valuable, so we try to keep wait times as short as possible. Except during high-volume times—mornings, early in the week and around beginning of the month—you can expect to wait 10 minutes or less from check in / registration until the phlebotomist (individual with special training to draw blood) calls you.
PeaceHealth Laboratories operates Patient Service Centers in Oregon and Washington.Click here for a complete listing, including addresses, phone numbers and directions.
PeaceHealth Laboratories is a “test specialist,” separate from your doctor’s office, and we perform tests that are not usually done in the doctor’s office. We are an independent facility, which means that test billing is handled separately from your other medical bills. In most cases, the laboratory report containing your test results is sent to the health care provider who ordered the test. For information about your results, please contact your ordering physician.
While PeaceHealth Laboratories believes that your physician is best equipped to interpret your lab results because they have the complete clinical picture, patients may request their lab results directly from the lab.
PeaceHealth Laboratories is an outside resource used by your health care provider, and because we’re separate we must collect certain information from you. When you arrive at an PeaceHealth Laboratories Patient Service Center, you’ll be asked to provide the following documents and information:
As a service to patients, PeaceHealth Laboratories bills most “primary” insurance companies or health plans. If you do not have insurance coverage, we will bill you directly.
We will bill most primary insurance companies. If you think that we may not have your current insurance information on file, please contact the PeaceHealth Laboratories Patient Accounts team at 541-341-8021 or 800-826-3616, ext. 8021.
Our EasyAccess Savings Program was created for unisured patients.Learn more here.
PeaceHealth Laboratories has received information from either your ordering physician or your insurance company indicating patient responsibility for testing services. For further information on the specific nature of the bill, please contact our Patient Accounts team at 541-341-8021 or 800-826-3616, ext. 8021.
We will send you a bill for each lab visit approximately once per month. Payment is expected promptly upon receipt of the bill.
We are pleased to accept payment for laboratory service bills using any of the following methods:
You may mail any payments to:
PeaceHealth LaboratoriesPO Box 77003Eugene OR 97401
Please remember to attach the stub of the PeaceHealth Laboratories bill when mailing in payment and include your account/invoice number on the check.
You may also pay online at www.peacehealthlabs.org/billing
If PeaceHealth Laboratories received your correct insurance information at the time of your service, you should not receive a bill from us until your insurance has responded. Please read your bill carefully. A line-item adjustment will be printed on your bill if we have received payment from the insurance company. If you are still uncertain, you may either contact your insurance company directly or contact Patient Accounts at the telephone number printed on your bill.
You should have received an Explanation of Benefits from your insurance carrier that explains in detail the services either paid for or denied. If you need further assistance determining the reason(s) your insurance company did not pay for your bill, please contact your insurance carrier directly.
Each testing order sent to PeaceHealth Laboratories is given a new invoice number and treated as a new bill. Therefore, we require complete billing information each time testing is requested to make sure the correct party is billed for the services we provide.
PeaceHealth Laboratories makes every effort to allow you or your insurance company to submit payment for your laboratory services. If you have received a bill from an outside collection service, payment must be made directly to that agency. Please contact the collection service directly using the information provided on the statement.
Medicare pays for most laboratory testing, but there are exceptions. PeaceHealth Laboratories will bill you only if or when the Medicare carrier denies payment and lists “patient responsibility” as the reason. There are three lab services payment categories for which payment rules apply:
An ABN (Advance Beneficiary Notice) is a form you will be asked to sign at a PeaceHealth Laboratories testing site or at your physician's office if the staff determines that Medicare may not pay for your laboratory testing. Medicare does not pay for all laboratory testing, and the ABN will explain which tests are not likely to be covered.
The fact that Medicare may not pay for a particular item or service does not mean that you should not receive it. There may be a good reason your doctor recommended it. The purpose of the ABN is to help you make an informed choice about whether or not you want to receive these laboratory tests, knowing that you might have to pay for them yourself.
Medicare does not cover all health care costs. Medicare may deny payment on tests deemed not medically necessary, screening tests performed more frequently than guidelines allow, or experimental or research use testing. Medicare will not make a determination on payment allowance until after the testing is performed; however, the ABN will help you determine which tests are likely to be declined for payment.