Client Accounts

Client Accounts
PeaceHealth Laboratories’ Client Accounts team strives to help our clients analyze and understand invoices, obtain prices on testing, and ensure that billing information is correct.

Our team members can be reached:
7:30 a.m. to 4:30 p.m., Monday–Friday
800-826-3616, ext. 8026 or 8114.

Clients receive monthly itemized invoices for the laboratory services we provide to their patients. Invoices are generated at the beginning of each month for testing services provided during the previous calendar month.

To conduct business with PeaceHealth Laboratories, all clients must fill out a Customer Information Profile. PeaceHealth Laboratories reserves the right to review credit reports from reporting agencies such as Dunn and Bradstreet.

Payment on all testing for which clients are billed is due in full upon invoice receipt, and payment must be made within 20 days from the date billed. Charges still outstanding after 90 days from invoice date are subject to collection, and laboratory services may be interrupted if a client’s account is delinquent. Questions about items on your bill should be directed to Client Accounts team at the telephone numbers listed above.

Clients may be charged for ordered services for which PeaceHealth Laboratories did not receive appropriate information for reimbursement, or for which payment was denied.